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Frequently Asked Questions (FAQ)

1. How do I place an order on your website?

To place an order, simply browse our collection of watches, select the one you like, and click “Add to Cart.” Once you’ve finished shopping, proceed to checkout, provide your shipping and payment information, and confirm your order.

2. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards and other secure online payment options.

3. What is your return policy?

We offer a 7-day return policy. If you’re not satisfied with your purchase, you can return it within 7 days of receiving the item. Please review our Shipping and Returns page

4. Are your watches covered by a warranty?

Yes, all of our watches come with a 2 years limited warranty against defects in materials and workmanship. 

5. How do I determine the right watch size for me?

To find the right watch size, you can refer to the product description for case diameter and strap length measurements. If you’re unsure, our customer support team is here to assist you with any sizing questions.

6. Do you offer international shipping?

Yes, we offer international shipping to many countries. In that case you have to pay $60 for shipping costs, During the checkout process, you can select your country to see the available shipping options and costs.

7. Can I cancel or modify my order after it’s been placed?

If you need to make changes to your order, please contact our customer support as soon as possible. We’ll do our best to accommodate your request, but keep in mind that once an order has been processed and shipped, changes may not be possible.

8. How do I care for my watch to keep it in good condition?

Proper care can prolong the life of your watch. Avoid exposing your watch to extreme temperatures, water, and harsh chemicals. Regularly clean the case and band with a soft, damp cloth. For specific care instructions, refer to the care guide included with your watch or visit our Care and Maintenance page [link to page].
9. How can I reach your customer support?

You can contact our customer support team by  +8801613662299(Whatsapp) We’re here to assist you with any questions, concerns, or assistance you may need.
10. Do you offer customization or engraving services for your watches?

At the moment, we do not offer customization or engraving services. However, we continually strive to enhance our offerings, so stay tuned for updates on new services.

11. Are your watches suitable for diving or other water activities?

Some of our watches are water-resistant, but their suitability for diving or water activities varies. Check the product description or specifications for details on water resistance levels. We recommend not exposing your watch to water beyond its stated limits.
If you have any more questions or need further assistance, please don’t hesitate to contact us. We’re here to make your shopping experience as smooth and enjoyable as possible!


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About Us

ECCOCI is an upcoming Bangladeshi brand set to fulfill the needs of the new age fashion consumers. We have a great collection of exquisite fashion wear and accessories for both men and women. Starting from classy brands like Fastrack, Titan, Sonata, Fossil, Casio of watches for men to dashing dresses designed by our local talents, we deliver a huge diversity of designs set to dazzle your eyes. We ship in our international products from the United States, Thailand, Malaysia etc. Currently, eccoci is serving only through the online page however we have plans to bring in a full fledged store soon. So do check our products out and give us a review!
Please check our Fastrack Exclusive Items in Our Dedicated Fastrack House Bd Facebook page and join our facebook group. Fastrack Bangladesh

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